Terms of Service
Last updated · May 5, 2026
These terms govern your use of Digitip. By creating an account or placing an order, you accept them in full.
1. The service
Digitip provides NFC SmartTags and software that lets customers leave contactless tips to staff. Tips are collected via Stripe and then paid out to the designated recipient's bank account, after their identity is verified. Digitip acts as a technical facilitator and is not the recipients' employer.
2. Eligibility
You must be at least 18, have the authority to bind your business, and operate a lawful hospitality or service activity in a country where Stripe Connect is available.
3. Orders
SmartTag packs are sold as a one-time hardware purchase. There is no subscription and no monthly fee: once the plaque is paid for, no recurring amount is charged. The Digitip platform earns revenue solely through a service fee added on top of the tip and paid by the person leaving it (see section 5). Nothing is taken out of the tip itself: the recipient receives the full amount chosen. With no tips, nothing is owed. Hardware is non-refundable once shipped, without prejudice to the legal warranties and the right of withdrawal set out in the terms of sale.
4. Payments
All payments are processed by Stripe. VAT is applied automatically according to your country. Hardware is paid for once, at the time of the order; no recurring charge is made. A 30-day grace period applies to SmartTags before full deactivation if the account is closed.
5. Tips, collection and payout
Digitip acts as a technical payment facilitator. Each tip is attributed to the staff member chosen by the customer. Funds are first collected via Stripe, then paid out to the recipient's connected bank account as soon as they complete the identity verification required by anti-money-laundering rules. Until that verification is complete, the tip is held securely and paid out automatically once the recipient is verified. Digitip takes nothing out of the tip: its revenue comes from the service fee added on top of the chosen amount and paid by the customer, who is shown the exact figure before confirming payment. That fee covers bank processing costs and running the service. Digitip only holds funds for as long as needed to pay them out.
6. Your responsibilities
You must provide accurate information, keep credentials safe, use the service lawfully, inform your staff and customers appropriately, and comply with applicable tax and employment laws regarding tips.
7. Acceptable use
You may not use Digitip for fraudulent transactions, money laundering, prohibited activities under Stripe's terms, or to process payments unrelated to tipping.
8. Liability
Digitip is provided as-is. To the maximum extent permitted by law, our total liability is limited to the amounts paid by you to Digitip in the 12 months preceding the claim. We are not liable for indirect damages, lost profits, or data loss beyond our control.
9. Termination
You may close your account at any time. We may suspend or terminate access if you breach these terms or create risk for us, payment partners or other users. On termination, SmartTags are deactivated after 30 days.
10. Governing law
These terms are governed by French law. Disputes between businesses are subject to the exclusive jurisdiction of the courts within the remit of the Colmar Court of Appeal, unless mandatory consumer law provides otherwise.
11. Changes
We may update these terms. Material changes will be notified by email at least 30 days before they apply.
12. Identity verification
To receive tips, each recipient must confirm their identity and provide an IBAN through Stripe's secure flow. This step, required by EU regulation (KYC / AML), is kept to the strict minimum and is only requested when the recipient wishes to collect the amounts attributed to them.
13. Unclaimed tips
If a recipient does not complete identity verification, the tips attributed to them are held for them. If they remain unclaimed for 90 days, they are automatically refunded to the customer who made the payment. Digitip holds no unclaimed funds beyond that period.
14. Tax and social obligations
Digitip is not the recipients' employer and is not involved in the employment relationship or payroll. Tips paid directly to employees may qualify for an exemption from social contributions and income tax under applicable rules, subject to conditions. It is the establishment's and/or the recipient's responsibility to meet their reporting obligations (in particular in payroll). To help, Digitip provides the administrator with a monthly statement of amounts paid to each recipient. Digitip does not provide legal or tax advice.