Terms of Service

1. The service

Digitip provides NFC plaques with a QR code ("SmartTags") and a software platform that lets a business's customers leave contactless tips. Tips are collected by Digitip through Stripe, then paid out to the receiving business on the bank account it has connected, once its identity has been verified. The business then passes these sums on to its staff in its own way, notably through payroll. The platform includes, free of charge, the dashboard, team management, analytics, monthly statements, their export and their delivery to the accountant. Additional features are offered in the optional Digitip Pro subscription described in section 15. Digitip acts as a technical facilitator and is not the employer of any staff member.

2. Eligibility

You must be at least 18, have the authority to bind your business, and operate a lawful hospitality or service activity in a country where Stripe Connect is available.

3. Orders

SmartTag packs are sold as a one-time hardware purchase: once the plaque is paid for, no recurring amount is due to use it and receive tips. The Digitip platform earns revenue through a service fee added on top of the tip and paid by the person leaving it (see section 5): nothing is taken from the tip itself, the recipient receives the full amount chosen, and when no tip is left nothing is owed. The Digitip Pro subscription (section 15) is optional: it is not needed to receive tips, to use the plaque, or to access statements. Hardware is non-refundable once shipped, subject to the legal guarantees, the right of withdrawal and the money-back guarantee set out in the terms of sale.

4. Payments

All payments are processed by Stripe. VAT is applied automatically based on your country. Hardware is paid once, at order time, and gives rise to no recurring charge. Only the Digitip Pro subscription, if you take it, gives rise to periodic charges, on the terms of section 15. A 30-day grace period applies to SmartTags before full deactivation if the account is closed.

5. Tips, collection and payout

Digitip acts as a technical payment facilitator. Each tip is attributed to the staff member chosen by the customer, and that attribution is the basis for the statement the business uses for payroll. Funds are collected by Digitip through Stripe, then paid out to the business on the bank account it has connected. Until the business completes the identity verification required by anti-money-laundering rules, its tip pages are not open to the public and no tip can be collected on its behalf. Digitip takes nothing out of the tip: its revenue comes from the service fee added on top of the chosen amount and paid by the customer, who is shown the exact figure before confirming payment. That fee covers bank processing costs and running the service. Digitip only holds funds for as long as needed to pay them out.

6. Your responsibilities

You must provide accurate information, keep credentials safe, use the service lawfully, inform your staff and customers appropriately, and comply with applicable tax and employment laws regarding tips.

7. Acceptable use

You may not use Digitip for fraudulent transactions, money laundering, prohibited activities under Stripe's terms, or to process payments unrelated to tipping.

8. Liability

Digitip is provided as-is. To the maximum extent permitted by law, our total liability is limited to the amounts paid by you to Digitip in the 12 months preceding the claim. We are not liable for indirect damages, lost profits, or data loss beyond our control.

9. Termination

You may close your account at any time. We may suspend or terminate access in case of breach or risk to our partners or other users. On termination, SmartTags are deactivated after 30 days. Closing the account ends any running Digitip Pro subscription at the end of the period already paid, with no pro-rata refund. Cancelling Digitip Pro alone does not close the account: it returns to the free plan.

10. Governing law

These terms are governed by French law. Disputes between businesses are subject to the exclusive jurisdiction of the courts within the remit of the Colmar Court of Appeal, unless mandatory consumer law provides otherwise.

11. Changes

We may change these terms. Substantial changes are notified by email at least 30 days before they apply. Any increase in the Digitip Pro price is notified at least 30 days before it applies to your subscription; you may cancel before that date at no cost.

12. Identity verification

To receive tips, the business must confirm its identity and provide an IBAN through Stripe's secure flow. This step, required by EU regulation (KYC / AML), is kept to the strict minimum. Until it is complete, the business's tip pages stay closed, so no tip can be left or collected on its behalf.

13. Tips not paid out

In rare cases a collected tip may remain unpaid: if the business's account is restricted between the charge and the transfer, or if the transfer fails repeatedly. After 90 days, those amounts are automatically refunded to the customer who made the payment. Only the tip is refunded, not the service fee, which covered the bank processing of a payment that did go through. Digitip holds no unpaid funds beyond that period.

14. Tax and social obligations

Digitip is not the recipients' employer and is not involved in the employment relationship or payroll. Tips paid directly to employees may qualify for an exemption from social contributions and income tax under applicable rules, subject to conditions. It is the establishment's and/or the recipient's responsibility to meet their reporting obligations (in particular in payroll). To help, Digitip provides the administrator with a monthly statement of amounts paid to each recipient. Digitip does not provide legal or tax advice.

15. Digitip Pro subscription

15.1 Content. Digitip Pro adds to the platform: (a) on the confirmation page shown after each tip, an invitation to leave a review on the business's Google listing; (b) the option for the customer to leave, after tipping, a "note" for the person who served them (a choice of suggested qualities and an optional message); (c) dashboard statistics: the number of customers who opened the Google review page after tipping, and the notes received. Digitip may change these features without reducing their substance. Digitip Pro is reserved for businesses acting for professional purposes.

15.2 Free trial. Each business (or group of businesses) gets a single 30-day free trial. It starts automatically with the first tip collected, or earlier if you start it from the Billing page. No payment method is required: at the end of the trial Digitip Pro stops by itself, at no cost, unless you have subscribed in the meantime. An email reminds you about 3 days before it ends.

15.3 Subscription and price. The subscription is taken from the Billing page, at the price excluding VAT shown before payment, monthly or yearly, payable in advance through Stripe. If you subscribe during the free trial, the first charge happens on the date the trial ends. If a trial period is shown on the payment page, the subscription starts when it ends unless cancelled beforehand; an email reminds you about 3 days before the first charge. The subscription then renews automatically at each term.

15.4 Cancellation. You may cancel at any time, in a few clicks, from the Billing page. Cancellation takes effect at the end of the period already paid, with no pro-rata refund; the business then returns to the free plan. Notes already received are kept on the terms of the Privacy policy.

15.5 Failed payment. If a charge fails, Stripe retries and Digitip Pro stays active in the meantime. If payment does not succeed, the subscription ends and the business returns to the free plan.

15.6 Google reviews. The invitation is shown after every tip, whatever its amount and regardless of any note left; Digitip does not sort the customers it invites by satisfaction. The business undertakes to follow Google's review rules: offer nothing in exchange for a review, do not solicit reviews selectively, do not post or have others post fake reviews. Digitip guarantees no number of reviews and no rating. Google data is shown as Google provides it, without warranty from Digitip.

15.7 Notes. Notes are written freely by customers, without their name or email being passed on. Digitip does not review their content before it appears. The business can hide a message from its dashboard; it is then no longer visible to the staff member concerned. Unlawful content can be reported to contact@digitip.app: Digitip removes it promptly when it is manifestly unlawful.